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Terms & Conditions

Skin Institute Terms & Conditions:

Appearance Medicine consultation
An Appearance Medicine consultation of typically 45 minutes is booked with a nurse for a fee of $80. The $80 consultation fee can be redeemed when the client purchases any service/s or product (there is no minimum spend). An Appearance Medicine consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Appearance medicine consultations are for:

  • Belkyra® (Double chin reducing injections)
  • Botox®
  • Dermal Fillers
  • Dermagun
  • IPL (Intense Pulsed Light)
  • Laser Hair Removal
  • Laser Skin Rejuvenation
  • Facial Peels
  • Dermal Rolling
  • Microderm/Microhydrabrasion
  • PRP (Platelet Rich Plasma Transfer)
  • Skincare

You will be given printed information about the products and procedures discussed to take home. Once you have read through this, we suggest you make a full consultation to discuss these in depth.

Free Spot Check
A Free Spot Check is for checking 1-2 moles or lesions of concern. A Free Spot Check is not a full body skin check, but rather the chance to have a suspicious mole or lesion checked and assessed.  A Free Spot Check is not available at some clinics.

Other Appointments

The Free Spot Check is the only consultation type that are offered free of charge.

Other appointments are classified as Initial Consultations and Followup Consultations. Both have a consultation fee associated with them.

An Initial Consultation is your opportunity to discuss your concerns with a Specialist Doctor and to be given a recommendation of treatment based on your personal requirements. It is useful to us when making a booking online, that you state the name of the procedure or treatment that you would like an appointment for in the “More Info” field of the appointment form. That way we can get back to you with available times to meet with a Doctor who specializes in the area of your concern.

Arrival Time for Cosmetic Treatments
Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. In some cases your appointment may need to be rescheduled to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Payment for Cosmetic Surgery
Please make sure you pay for your surgery, in full, 7 working days prior to your scheduled surgical date. Payment by cheque is to be received 10 working days prior to your scheduled surgical date. We reserve the right to cancel your surgery if payment hasn’t been received and cleared prior to your surgery date.

Cancellation Policy for Appointments: Consultations & Non-surgical Treatments e.g Appearance, Skin Cancer, Dermatology & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given, a 50% cancellation fee may be incurred and no shows may be charged at full price.

Cancellation Policy for Appointments: Surgical Treatments e.g Cosmetic, Skin Cancer & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 7 day’s notice if you wish to change or cancel your surgical appointment. If insufficient notice is given, an 80% cancellation fee may be incurred and no shows may be charged at full price.

Website Use
The terms and conditions outlined here apply to all users of the Skin Institute website ( and to all purchases of product that are made from Skin Institute Ltd (when you see the words “we”, “us” or “our” on this website it is also intended to mean Skin Institute Limited).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.

The contents of our website are copyright and all copyright works are the property of the Skin Institute Ltd.

We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Gift Vouchers
Gift Vouchers are available and are valid for one (1) year from date of purchase for the treatment specified. If no treatment is specified then they may be used for the following services or product offered by the Skin Institute clinic where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers can only be redeemed for:

  • Microdermbrasion or Microhydrabrasion
  • Intense Pulsed Light (IPL)
  • Facial Peels
  • Beauty Therapy services
  • Skincare Product/s

Gift vouchers may be redeemed at any Skin Institute clinic, nation-wide, where the above services are offered. Note:  Not all services are available at all clinics. Please phone and check prior to booking on 0800 754 637.

Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given.

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

Online Shopping Delivery
Delivery is only available to addresses within New Zealand. Purchases will incur a delivery charge, which will be outlined at the shopping cart stage of purchase.

All goods will be delivered by the carrier and method nominated by Skin Institute Limited to the address specified on the order. Rural addresses may attract additional fees.

 Non–receipt of any goods must be notified to Skin Institute Limited within seven (7) days of the order date.

The delivery time of your product will depend on what region you are located in. Within Island: Overnight; Between North and South Island: 2-3 days. For areas that are Out of Service or Rural please allow a further 2-4 days.

All enquiries concerning the dispatch and delivery of an order should be directed to Skin Institute Limited. Phone: 09 486 7111, Fax: 09 486 7133 or email:
 Orders will be processed within 2-3 working days depending on stock availability. If an item is temporarily unavailable, you will be advised and informed of estimated delivery date.

Online Shopping Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the clinic manager to assess the reasons for return and determine if a refund should be given.

Any goods damaged in transit can be returned in original packaging. Skin Institute Limited must be notified of any such damage within three (3) days of receiving the order. At this time, the return process will be advised. Once the damaged item has been receipted a replacement item will be dispatched.

Subscription offer – 25 year packages

  • Skin programmes must be booked and first payment by 31 March 2020. Initial 10% deposit plus 52 weekly payments.
  • Hydrate & Smooth is only available in: : Silverdale, Takapuna, Remuera, Ponsonby, New Lynn, NorthWest, Wellington, Queenstown.
  • Rejuvenate is only available in: Whangarei, Silverdale, Takapuna, Remuera, Ponsonby, Waiheke Island, New Lynn, NorthWest, New Plymouth , Wellington, Queenstown.
  • Refresh & Enhance is only available in: Whangarei, Silverdale, Takapuna, Remuera, Ponsonby, New Lynn, NorthWest, Wellington, Queenstown.
  • Skin programmes only apply to treatments by nurses, excludes treatments from Doctors.

Appearance Medicine – $50 of FREE product 

OFFER :Have any appearance medicine treatment at Skin Institute of $100 or more and you can choose $50 worth of skincare product for FREE.

  • Appearance Medicine treatment must be booked and treated between 18- May – 26 June 2020
  • Available on Appearance Medicine treatments of $100 or more
  • Receive $50 of FREE product of your choice from the range available in the clinic in which the treatment is performed
  • $50 Free product is not available on current prepay packages or subscription packages

Prepay Treatments

  • If you purchase a Prepay series for treatments you will save an amount according to the pricing schedule. Promotional discounts are not applicable to Prepay treatments as they are already discounted.
  • There is no refund on Prepay for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Skin Institute. The only exception is if a Prepay is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment or if we are unable to fulfil or complete your treatment; you can either refund or transfer your credit to another treatment.
  • If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to one (1) year or apply the amount as a credit for you or one nominated other to use towards other treatments.
  • Prepays have an expiry date of 12 months from the date of purchase.
  • 24 hours’ notice is required for any Prepayappointment cancellations.  If less than 24 hours notice is given, a 50% cancellation fee may be incurred and no shows may be charged at full price.
  • You agree to these terms by purchasing Prepay.

Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time by notifying users through our website.

Contacting Us
Telephone: 0800 754 637 or +64 9 486 7111
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand